Relational intelligence refers to a set of technologies and methodologies that build conversational logic into your digital and offline infrastructure. Working in support of co-creation, this enables business to achieve relationship value not just service quality.

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My Beliefs

Customer experience is 'the experience the customer has' no more no less: it always deals in the subjective world of the customer and its related antecedents (e.g., what we do). It is never about the