Steven WaldenAug 18, 20181 minSTAKEHOLDER EXPERIENCE DESIGNJourney Maps are design tools, period. They must therefore be treated as a means by which we achieve new experience designs and input...
Steven WaldenAug 18, 20181 minMEASURING CUSTOMER EXPERIENCECustomer experience is the experience the customer has. It is not about summing all touchpoints. Context is king and building sensitivity...