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    STAKEHOLDER EXPERIENCE DESIGN
    Steven Walden
    • Aug 18, 2018
    • 1 min

    STAKEHOLDER EXPERIENCE DESIGN

    Journey Maps are design tools, period. They must therefore be treated as a means by which we achieve new experience designs and input...
    2 views0 comments
    MEASURING CUSTOMER EXPERIENCE
    Steven Walden
    • Aug 18, 2018
    • 1 min

    MEASURING CUSTOMER EXPERIENCE

    Customer experience is the experience the customer has. It is not about summing all touchpoints. Context is king and building sensitivity...
    5 views0 comments

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