Digital transformation workgroup
A review of the action planning session undertaken by our team. The objective was to define how we could bring Digital CX to life in our companies, understand the pain points and opportunities.
Employee experience workgroup
A special session undertaken to define what digital disruption will mean for the delivery of great CX from the employees point of view. How can we empower employees, manage the stress of digital transformation and define and train in new skillsets?
Co-Creation Techniques workgroup
A workgroup looking at donor experience through the lens of omnichannel engagement.
Agile CX workgroup
A site the covers the main new areas of activity in customer experience. From Cynefin to customer value creation, value in use to relational intelligence, digital is enabling more agile environments where co-creation becomes foundational to CX success.