''Voice of customer and employee will use fitness Landscapes, big data, real-time narrative and link to design through co-creative interpretation'
Steven Walden
Customer Experience Change Management Consultancy
What does it take for my firm to become more customer centric?
'90% of the valuable conversations you have are lost to the firm. Yet these are exactly the ones that will drive your business forward'
Dr Olaf Hermans
Journey Mapping
Journey Maps are a design tool. Learn learn how to use them in your CX programmes
Customer Experience KPIs
New KPIs to deliver innovation. Learn about the best ones to apply
CX Assessment and Programme Governance (Agile CX)
Understand the gap between your CX programme and best practice
Service Design and Co-Creation
Apply Design Thinking and Co-Creation and turn CX insights into action
Customer Experience Training and Culture Design
Train your employees and leadership in CX
